At Kohburg, we stand behind our furniture. To ensure our customers' satisfaction, we inspect every product before it's shipped. We are pleased to offer our 30 Days Money Back Guarantee if you aren't completely satisfied with your furniture products. Please review the return & exchange information page available at our online store for terms and conditions.
The limited warranty covers defects in material and workmanship on most Kohburg Furniture from the date of purchase from Kohburg. Please refer to Q&A below for more details about what is not covered by the 10 Year Limited Warranty. This limited warranty is valid for 10 years from the purchase date by the original purchaser with original receipt.
The limited warranty covers defects in material and workmanship on most Kohburg Furniture from the date of purchase from Kohburg. Please refer to Q&A below for more details about what is not covered by the 5 Year Limited Warranty. This limited warranty is valid for 5 years from the purchase date by the original purchaser with original receipt.
The extent of the limited warranty given for each product is explained within the warranty description.
The limited warranty lasts for the number of years stated against each product, starting from the date of purchase.
Kohburg will examine the product(s) and decide if it's covered under this limited warranty. Kohburg through its own service operations or authorized service partner, will then, at its choice, either repair the defective product, send replacement piece(s) or replace it with the same or a comparable product. In these cases, Kohburg will be responsible for the costs of repairs, spare parts, labor and travel for repair staff that Kohburg incurs, provided that the product is accessible for repair without Kohburg incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by Kohburg (or its authorized service partner). Any defective parts removed in the course of repair works will become the property of Kohburg. If the item is no longer sold by Kohburg, Kohburg will provide an appropriate replacement. Kohburg will decide, at its discretion, what will constitute an appropriate replacement.
The limited warranty is valid from the original date of purchase of the product. In order to rely on this limited warranty, the original receipt is required as proof of purchase by the original purchaser. Exclusions: The limited warranty does not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, modified, and/or cleaned with wrong cleaning methods or wrong cleaning products. The limited warranty does not cover normal wear and tear, cuts or scratches, and/or damage caused by impacts of accidents. The limited warranty does not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The limited warranty is for the benefit of the original purchaser of the product and is not transferable. For details see the limited warranty conditions and description.
Some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights and you may also have other rights that vary from state to state.
To be able to claim this limited warranty you need to follow the specific care instructions for every product. You will find all care instructions with or on all Kohburg products.
Kohburg furniture is built with longevity in mind but a little extra care goes a long way. Maintaining a regular cleaning schedule keeps your furniture beautiful and assures prolonged strength and dependability.
- Cleaning and Sanitizing:
Clean our products with warm and soapy water moistered sponge or towel, and wipe down with a damp rag. Avoid excess water. Wipe dry immediately afterwards to prevent soaking. Refrain from using toxic cleaning products on Kohburg furniture as it may mar the integrity of our environmentally-friendly finishes.
- Mobile Units:
Make sure your mobile units move freely and are squeak-free. Properly and regularly lubricated ball bearings ensure your products are in top notch quality. Apply a couple drops of approved lubrication oil to your ball bearing joints once a month for proper unit maintenance.
- Unfinished Wood:
Kohburg's all natural blocks provide kids a silk-smooth feel. If your blocks need cleaning, please use # 600 grit sandpaper from your local hardware store to gently sand the surface. Sanding will restore the block's smooth, natural finish.